Is Augusta Precious Metals Legit? Complaints, Lawsuits and BBB Record (2026)

Yes. Augusta Precious Metals is a real, operating gold IRA seller with a BBB A+ grade, 1 BBB complaint in three years and no regulator action found (November 6, 2026). Four court cases name it, and none has ended in a ruling against it. Legit is not the same as cheap, so what do the complaint, the reviews and the court files actually say?

A gold IRA is an IRA that holds physical gold through a custodian. The BBB (Better Business Bureau) is a private nonprofit that grades how firms handle complaints. SafeOunce read Augusta's one BBB complaint in full and sorted all five low-star Trustpilot reviews. We opened every Augusta Precious Metals lawsuit we found, including a texting case filed November 4, 2026, checked the regulators and set Augusta's own pages side by side.

Fees and the $50,000 minimum (Augusta FAQ, October 20, 2026) are in our Augusta Precious Metals review; this page covers the complaint, court and BBB record.

The 12 facts below come from the BBB, Trustpilot, federal court records and Augusta's own pages, each dated.

Company website links in this table: SafeOunce earns nothing from these links.

Is Augusta Precious Metals Legit? The Short Answer#

Augusta Precious Metals is a legitimate, operating company: the BBB dates it to 2012 and grades it A+. SafeOunce found no regulator action and no court ruling against it as of November 6, 2026. A regulator is a government agency that can fine or sue a company, such as the CFTC or a state attorney general. So if you ask "is Augusta Precious Metals legit", the record says yes.

Legit means the company is real and has no finding of fraud. It does not mean its coins are cheap. The one BBB complaint is about premiums and buyback prices, and the newest lawsuit is about text messages. Augusta does not publish its coin prices, its markup or its Transaction Agreement, the contract for your order (November 6, 2026).

Several ranking pages get basic facts wrong. The table sets eight of their claims beside the record (pages read November 6, 2026).

Which company name do the records use?

"Augusta Precious Metals": the name on the BBB profile, the court files and two offices#

The BBB lists the company as Augusta Precious Metals, a corporation in Beverly Hills, California. The new federal lawsuit calls it "a Wyoming corporation whose principal place of business is at 5830 East 2nd Street, Casper, WY 82609" (complaint filed November 4, 2026). A corporation is a company with its own legal identity, registered with a state. A 2024 New York case listing on UniCourt uses "Augusta Precious Metals, Inc."

Augusta is a dealer that sells coins and bars by phone and arranges self-directed IRAs to hold them. It is not a bank, a custodian or an adviser. The BBB also lists an incorporation date of June 29, 2021; SafeOunce has not read the state record that would explain it.

The BBB names Isaac Nuriani as CEO and as the contact for complaints. Augusta does not publish who owns it.

The step-by-step way to check a gold IRA company by its registered name is on our verification guide.

Augusta Precious Metals BBB Rating and Complaint Record#

Augusta Precious Metals holds a BBB A+ grade, has been accredited since February 17, 2015, and has 1 complaint in the last three years (November 6, 2026). The Augusta Precious Metals BBB profile lists it as answered, not resolved. The grade and the complaint record are two different things, so the table shows both.

The table lists Augusta's BBB record as shown on November 6, 2026.

1 BBB complaint in three years, and what an A+ grade means#

One complaint in three years is a very small number, but it is not zero, and it is still open. "Answered" means Augusta replied, but the customer did not accept the reply.

The BBB's own words: "Answered" means "The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction". "Resolved" would mean "The complainant verified the issue was resolved to their satisfaction". The BBB also warns: "The complaint text that is displayed might not represent all complaints filed with BBB."

An A+ is the top BBB grade. In the BBB's own rating overview, 90 of 100 positive points relate to complaints, and customer reviews are not used. BBB accreditation is a paid membership, separate from the grade.

Each rating site measures something different. Whether BBB ratings are reliable for gold IRA companies is covered on our page about rating signals.

Complaint density: Augusta against ten other gold IRA companies#

Augusta has 0.7 BBB complaints per 100 BBB reviews (November 6, 2026), the lowest rate of the nine tracked gold IRA sellers that have any complaints on file. Complaint density is complaints divided by reviews, so big and small sellers can be compared. Only Patriot Gold and Advantage Gold, at 0, are lower.

The table ranks eleven gold IRA companies by BBB complaints per 100 BBB reviews, using the date each profile was read.

Every seller's record is on our page of gold IRA companies rated and ranked.

Counts grow with sales volume, and disputes settled privately or in arbitration never reach the BBB. A low rate is a good sign, not a proof.

The 1 Augusta BBB Complaint, Read in Full#

The only BBB complaint against Augusta, filed January 23, 2026, says the premiums on a retirement purchase were far higher than the customer understood. It also says buyback prices were hard to get in writing. Augusta says the customer's outside analysis is wrong. The customer rejected all three of Augusta's replies, so the BBB lists the complaint as answered.

The first Augusta reply came on May 18, 2026, 115 days after filing. The last entry, on July 18, 2026, came 176 days after filing.

The table lists every entry in the complaint thread, as the BBB shows it on November 6, 2026.

These are the customer's and the company's statements. SafeOunce has not verified either side.

What the customer says: premiums, a $159,722 buyback figure and a DocuSign agreement#

The customer alleges three things: premiums far above market prices, buyback prices that changed after a phone figure, and a written agreement requested before a written price. A premium is the amount you pay above the metal's market value. A buyback is the dealer buying your metal back from you.

The customer says that on October 13 (the complaint gives no year) they asked whether "approximately $159,722 represented what Augusta would pay" for the metals. "I was told yes," the customer writes. The customer then says Augusta wrote: "Please sign our Buyback Transaction Agreement to move forward. This was sent to you for electronic signature via DocuSign." DocuSign is an electronic signature service.

The customer adds that the agreement "included confidentiality and non-disparagement language". Non-disparagement means a promise not to criticize the company in public. The customer says a written "buyback snapshot" came only "through a live appointment process", while "other precious metals dealers" gave written prices "without requiring a live appointment". Augusta answered on July 10, 2026: "there is no confidentiality agreement required before receiving buyback pricing".

What Augusta says: "completely incorrect", a live appointment and a "highest buyback guarantee"#

Augusta replies that the customer's outside analysis is wrong, that a live appointment avoids confusion, and that buyers get "a 100% highest buyback guarantee". Its first reply, on May 18, 2026, reads: "The third-party analysis is completely incorrect. In fact, your holdings have substantially increased in value!"

On July 10, 2026, Augusta explained the live appointment: it is "so we can answer all your questions promptly and all at the same time". It added that "our competitors pricing is irrelevant to your pricing with Augusta" and that "we provide a 100% highest buyback guarantee". On statement values it wrote: "It is standard for a custodian to value metals at melt price." On July 17, 2026, it wrote: "we need you to call us."

That reply uses the word "guarantee", while Augusta's FAQ says "Future repurchases and prices are not guaranteed" (October 20, 2026). The same FAQ describes its "Highest Buyback Price Guarantee" terms as a 24-hour window to cancel a sale if another dealer bids more.

What the record shows, and what it does not#

The record shows a dispute about how prices were explained and given, not a court or regulator finding about Augusta's prices. Both sides wrote in public, and the BBB kept every entry. But three key pieces are missing.

What the record does not show is listed below.

• The analysis itself: neither side published the "third-party analysis" or its numbers.
• The purchase price: the complaint gives no purchase amount, so the "84%" and "200%" figures cannot be checked.
• The agreement: SafeOunce has not read the Buyback Transaction Agreement.

Augusta's own complaints page lists this complaint and calls it a "Misunderstanding" about statement and buyback valuation (page published October 21, 2026).

Why your statement, the melt value and a buyback bid are three different numbers#

Your custodian's statement, the melt value and a dealer's buyback bid are three different numbers, and only the bid is what you would actually be paid. The spot price is today's market price for one ounce of raw metal. Augusta's FAQ (October 20, 2026) defines the other two terms.

Equity Trust's disclosure says statement values "do not include any markups, commissions or premiums from the precious metals dealer". So a statement can show far less than you paid on day one. Why a gold IRA statement shows less than you paid is explained on our statement guide.

What Unhappy Augusta Customers Say on Trustpilot: 5 Low-Star Reviews Sorted#

Augusta has 5 one- or two-star reviews out of 377 on Trustpilot, or 1.3%, as of November 6, 2026. Three are about prices and premiums, one is about mailings and one is about the custodian's role. Trustpilot shows a score of 4.8, with 92% five-star, 6% four-star, "<1%" three- and two-star and 1% one-star. Of all reviews, 154 (41%) came in the last 12 months.

Trustpilot says Augusta "Asks customers to review", "Replied to 66% of negative reviews" and "Typically replies within 2 weeks" (November 6, 2026). Trustpilot adds seven 3.5-star reviews to every company's score. All ten gold sellers SafeOunce tracks most closely show five-star shares between 89% and 99% (September 29, 2026).

The table sorts all five low-star reviews by cause, with the date on Trustpilot and whether Augusta replied.

Prices, premiums and exclusive coins (3 of 5)#

Three of the five low-star reviews say Augusta's prices were not shown up front or were far above the metal's value. Steering means pushing a buyer toward one product. A fractional coin is a coin smaller than one ounce, and an exclusive coin is sold through one dealer.

The March 19, 2026 review alleges "a 21-day series of zoom meetings, emails and telephone calls". It alleges that "APM states that their spread on all products is 5%". It also alleges the representative was "insisting on selling me a non-diversified, 100% silver assortment of coins, in fractional increments" that "were exclusive to APM". The reviewer says a ½-ounce Silver Soaring Eagle cost "$157.85" when spot silver was "$98.88", "a premium over spot of 219%".

The arithmetic matches the reviewer's own numbers: $157.85 for half an ounce is $315.70 an ounce, or 3.19 times $98.88. SafeOunce has not checked the prices. The reviewer says, "I did not consummate the purchase", and no Augusta reply was shown on November 6, 2026. What custodians accept for premium and proof and graded coins in an IRA, and the markup problem, is on our proof coin page.

The second review is the same text as the BBB complaint, with the same Augusta reply. The third, from October 15, 2023, says Augusta "would not display the price for bullion or coins" before an account was opened. Augusta's CEO replied that no account is needed: "we provide all potential customers with comprehensive information, including prices, buyback policies, and spreads".

What a high markup does to a Roth conversion: the math#

A higher markup lowers the taxable value of a Roth conversion, but the trade always loses money. Each $1 of markup saves at most 37 cents of federal income tax, plus any state tax. A Roth conversion moves money from a traditional IRA to a Roth IRA, and you pay income tax on it now. The tax is on fair market value, the price the metal would fetch in the market (26 U.S.C. 408A).

The March 2026 reviewer says a Roth conversion was "a central point" of the pitch. The representative allegedly said "my goal should be to pay the most amount of money for the least amount of coins". The stated reason was "to keep the melt value/ custodial valuation low for tax reporting purposes". This is an allegation, and no Augusta reply was shown.

The table compares $100,000 converted after buying plain bullion at a 5% spread or premium coins at a 30% spread. It assumes the tax is paid from outside the IRA and the metal is valued at market.

Spread = share of the price you pay that is not metal value. Illustration only, federal brackets; it assumes the custodian values the coins at metal value, as Augusta's FAQ says custodians commonly do; not tax advice.

The markup also has to be earned back. After a 30% spread, the metal must rise about 43% just to be worth what you paid; after a 5% spread, about 5.3% (SafeOunce calculation).

A conversion also cannot be undone after 2017. The tax bill and the no-undo rule are on Roth conversion of a gold IRA.

Mailings, paperwork and the custodian, Equity Trust (2 of 5)#

Two low-star reviews are about paperwork: mailed materials that never came, and a custodian no one explained. A custodian is the trust company that legally holds the IRA and sends statements.

On February 18, 2026, a reviewer wrote: "I have on numerous occasions unsuccessfully requested a hard copy of all services with no response." Augusta replied that a do-not-contact request "can also prevent follow-up outreach and mailed materials from being sent".

The two-star review of November 2, 2025 says the reviewer was "not told that there was another company" and still gets statements after cancelling. Augusta replied on January 29, 2026: "the IRS requires all self-directed gold IRA accounts to be administered by an independent, third-party custodian. Augusta does not act as the custodian and cannot legally do so." Augusta's complaints page calls this a "Misunderstanding" of the custodian role, now "covered more explicitly in the web conference".

Augusta's FAQ of September 23, 2026 named Equity Trust as its custodian; the version of October 20, 2026 says only "an independent custodian". Augusta's gold IRA page still says "Augusta works with Equity Trust Company" (November 6, 2026). Ask which custodian will hold the account, by name, before you sign transfer papers. If you cancel, ask the custodian in writing to close the account.

The fees and contract of the Equity Trust custodian account are on our Equity Trust review.

Augusta Precious Metals Lawsuits: 4 Cases Found, None Decided Against It#

Yes: SafeOunce found 4 court cases that name Augusta Precious Metals as a party, and none has ended in a ruling against it, as of November 6, 2026. The newest, filed November 4, 2026, is a class action over text messages. A class action is a lawsuit filed for a group. The others are two business disputes from 2024 and a 2018 case that, per a federal court's order, was settled for one person.

A plaintiff is the person who sues, and a defendant is the one sued. A docket is the court's list of filings in a case.

The table lists each case with its court, number, filing date, subject and status; each case number links to the court record where one is online.

Augusta's own lawsuit page says there are "a couple of business disputes with a competitor and a vendor on file" and no customer lawsuit. It does not mention the 2018 case or the 2026 class action; the 2026 case was filed after the page's "October 2026" date.

Schwartzenberger v. Augusta Precious Metals (2026): a Do-Not-Call texting class action#

A Washington resident sued Augusta in federal court on November 4, 2026, alleging it kept sending marketing texts after he replied "stop". The case is Schwartzenberger v. Augusta Precious Metals, E.D. Wash. No. 2:26-cv-00486. The complaint alleges texts from "short code number 35052". A short code is a 5- or 6-digit number that companies use to send texts.

The complaint alleges a "stop" reply "on or about June 9, 2026", which Augusta's system confirmed the same day. It alleges the texts resumed "on or about July 24, 2026, approximately forty-five days after", and that he replied "stop" again that day.

The number has been on the National Do-Not-Call Registry, the federal no-sales-calls list, since May 29, 2013. The plaintiff alleges "no existing business relationship with Defendant", so he is not a customer.

The claims are under the federal Telephone Consumer Protection Act (TCPA), Washington's Commercial Electronic Mail Act and its Consumer Protection Act. This is a putative class action, a case filed for a group that a judge has not yet approved as a class. It proposes three classes (Do Not Call Registry, National Internal Do Not Call and Washington CEMA) and alleges they hold "tens of thousands, or more" people. It asks for a jury and an injunction.

The FCC's rule at 47 CFR 64.1200(c)(2) bars sales solicitations to numbers on the national registry. A person can sue after receiving "more than one telephone call within any 12-month period" from the same company in breach of that rule. Statutory damages, amounts set by law for each violation, are up to $500, and up to three times that if willful (47 U.S.C. 227(c)(5)).

The complaint also asks $100 per text under RCW 19.190.040(1). A summons was issued on November 5, 2026, and Augusta has not answered yet. These are allegations, and no court has ruled.

The closest earlier case in this industry is Summerton v. Goldco Direct (W.D. Wis. No. 3:23-cv-00238). It set up a $2,000,000 fund for about 19,280 people, approved on March 26, 2026; Goldco denied wrongdoing. That is at most about $104 a person before fees. If the court granted the lawyers' full request (up to 33.3% plus expenses) and up to $7,500 for the woman who brought the case, at most about $69 a person was left before expenses and administration costs (SafeOunce calculation: $2,000,000 - $666,000 - $7,500 = $1,326,500; $1,326,500 / 19,280 = $68.80). Each case turns on its own facts.

How to stop sales texts and use your Do-Not-Call rights is on our cold calls guide.

Wuest v. Augusta Precious Metals (2018): a call-recording case settled for one person#

According to a federal court's order, a 2018 state-court privacy class action named Augusta and ended with a settlement paid to the plaintiff alone. The case is Wuest v. Augusta Precious Metals, Sacramento County Superior Court Case No. 34-2018-00233802.

That federal order lists the Augusta case among the plaintiff's earlier putative class actions. It came in a different case, Wuest v. My Pillow, Inc., N.D. Cal. No. 3:18-cv-03658-WHA (Dkt. 51, August 6, 2019, Judge William Alsup). Augusta was not a party to it.

The order says all but one of the earlier cases were under California's Invasion of Privacy Act (CIPA), a law that bans recording calls without consent. For the Augusta case it recites "$10,000" paid to the plaintiff and "$42,500" to his law firm, Keller Grover LLP, with 2 calls to the defendant.

It was settled on an individual basis: paid to one person, not to a group. Those settlements "amounted to zero dollars for the putative class", the order says. The complaint and dismissal are filed as exhibits on the My Pillow docket (Dkt. 36-1). No court ruled on whether Augusta recorded calls unlawfully.

Westwood One and Orion Precious Metals v. Augusta (2024): two business disputes#

Two 2024 state-court cases are business disputes: one with an advertising company over a contract, and one with a competing gold dealer over names and advertising. Neither involves a customer.

Westwood One was filed in New York County on July 10, 2024 (docket listing, secondary). Orion was filed in Los Angeles Superior Court on March 18, 2024; a secondary listing files it as "Other Commercial or Business Tort". SafeOunce has not read either docket, so neither outcome is established here.

Augusta's lawsuit page says "those cases have nothing to do with defrauding one of Augusta's customers, customer funds, or a regulatory finding".

Cases that mention Augusta but are not about it#

Two records that show up in searches for an Augusta lawsuit are not cases against Augusta. Both name Augusta only in passing.

The first is Orion Precious Metals, Inc. v. Money Group, LLC, C.D. Cal. No. 2:26-cv-07092, filed June 29, 2026. Orion alleges that money.com is "paid by these companies to rank their businesses as a top choice". It names American Hartford Gold, Priority Gold, Thor Metals Group, Augusta and Goldco. Augusta is not a party; the case is pending, with no ruling found as of November 6, 2026.

The second is CFTC release 8694-23 (April 25, 2023). It charges Fisher Capital LLC, AMS Consulting Solutions LLC and Alexander Spellane over alleged sales of coins at two or three times their value to elderly customers. Augusta is not named in it. Every case SafeOunce tracks is in our list of precious metals IRA enforcement actions.

Customer fraud lawsuits against Augusta: none found#

SafeOunce found no lawsuit by a customer accusing Augusta of fraud, as of November 6, 2026. We searched federal dockets and the state cases listed by court indexes. That is not the same as a clean bill of health.

The search has three limits, listed below.

• State courts: not every county court was searched.
• Arbitration: disputes sent to private arbitration are not public.
• Timing: new cases can take weeks to appear online, though the November 4 case appeared within a day.

Regulator Actions Against Augusta Precious Metals: None Found#

SafeOunce found no CFTC, SEC, FTC or state regulator action against Augusta Precious Metals in searches on November 6, 2026. The CFTC is the federal commodities regulator, the SEC regulates securities, and the FTC is the federal consumer protection agency. Each one can sue a gold seller for its own kind of misconduct.

The table lists each search, where it was run and the result.

Regulator actions can take years to become public, so check again before you buy. Which agency can act on what is explained on who regulates gold IRA companies.

Where Augusta's Own Pages Disagree With Each Other and With the Record#

Augusta's own pages make six statements about its record and its promises that disagree with each other or with the record, as of November 6, 2026. The biggest gap is about the complaint itself. Augusta's lawsuit page shows "0 complaints on file (as of 7/16/26)", six days after Augusta answered that complaint on the BBB.

The table sets each Augusta statement beside the record or another Augusta page, with dates.

To its credit, Augusta's complaints page shows the open complaint. It even asks: "Why does Augusta show an open complaint instead of just publishing a clean record?"

The fees and earlier page versions are documented in our review of Augusta Precious Metals.

The Augusta FAQ rewrite of October 20, 2026: what changed#

Augusta rewrote its FAQ on October 20, 2026. The new version narrows its cancellation and fee-coverage wording, drops two buyback lines and adds its first spread figure.

The table compares the FAQ SafeOunce quoted on September 29, 2026 (last updated September 23) with the version last updated October 20, 2026.

The new text is more careful about the law in two places, the margin and the buyback. It is less generous in two others, cancellation and fee coverage. Neither version publishes a coin price or a markup range.

What Augusta's Documents Say About Each Complaint#

Augusta's public documents speak to each complaint topic (premiums, buybacks and cancellation), but the binding contract, its Transaction Agreement, is not public. Its old web address reads "This form is no longer available" (re-read November 6, 2026). So the FAQ is the best public guide, and it is not a contract.

The table maps each complaint topic to what Augusta's public pages say, beside two sellers whose agreements are public.

Augusta stands apart from these two because its contract is not public. The contracts of all 17 sellers SafeOunce checked are compared on gold IRA company contracts.

Markups: the price "includes Augusta's dealer margin", but no number is published#

Augusta's FAQ now says its quoted price "includes Augusta's dealer margin", but it does not say how large that margin is. The dealer margin is the dealer's share of the price. The full line reads: "Augusta does not add a separate sales commission on top of the gold or silver purchase price quoted by its Order Desk. That quoted price includes Augusta's dealer margin."

The FAQ adds: "Before you confirm, we review the exact products, quantities, purchase prices, and same-day buyback values with you." It says the purchase-to-buyback difference "is distinct from Augusta's margin". The spread is the gap between the price you pay and the price the dealer pays back. Money's review (April 14, 2026) reports margins "as high as 14.5%" on common bullion and "generally 29%" on premium products; SafeOunce has not confirmed them.

Augusta's "7-Day Price Protection Program" is not a price cap. The October 20, 2026 FAQ limits it to eligible purchases under its own terms. The September 2026 version let buyers of low-mintage coins revise an order to a lower price once within seven days. One point in Augusta's favor: the FAQ says "Augusta does not offer free silver" (October 20, 2026), and free-metal offers are often paid for through higher markups.

Ask for the price per coin, the spot price at that moment and the same-day buyback value, in writing, before the recorded confirmation call. The FTC's Telemarketing Sales Rule says sellers must tell you the total cost and quantity before you pay (16 CFR 310.3(a)(1)(i)).

Every published spread range is on gold IRA markups and spreads.

Buyback: an "approximately 5%" target, not a promise#

Augusta's FAQ says it "works toward an approximately 5% purchase-to-buyback spread target for qualifying structured transactions". The same FAQ says "immediate full liquidation is different" and "The target is not a guaranteed future bid" (October 20, 2026).

Augusta does not define "qualifying structured transactions". It likely means planned partial sales, such as sales for a required minimum distribution (RMD), not a full sell-off on short notice. An RMD is the yearly amount you must take from a traditional IRA from age 73 or 75.

The FAQ also says: "Our regular repurchases focus on existing Augusta customers." If Augusta agrees to buy, its "Buyback Desk provides live pricing, confirms the sale on a recorded call, and sends a purchase order for signature." There is "no separate liquidation fee". Under its "qualifying Highest Buyback Price Guarantee terms, customers have 24 hours from the recorded buyback-confirmation call to seek a higher third-party bid and request cancellation".

Augusta's complaints page dates those 24-hour terms "As of September 16, 2026". The BBB customer's dispute was about getting a written buyback price; the FAQ now describes a recorded call and a purchase order "for signature".

What each contract promises is on gold IRA buyback programs compared.

Can you cancel or sue? Cancellation texts, arbitration and the Transaction Agreement#

Five Augusta texts describe cancellation differently, so plan on the narrowest. That is seven days for a first-time order of premium coins, and none for bullion once the recorded call ends. "Semi-premium" is Augusta's term, so ask what it covers.

The table sets the five texts side by side.

"On qualified purchases" and "no questions asked" cannot both describe every order.

The IRS rules add a separate right. Under 26 CFR 1.408-6, you may revoke a new IRA for at least 7 days and get back the full amount. That right runs against the custodian, not the dealer.

Arbitration means a private judge instead of a court. Augusta's website terms have a section titled "Dispute Resolution, Arbitration and Class Action Waiver" (Sec. 17), which SafeOunce has seen only in a search result. A class action waiver means you give up joining a group lawsuit.

Equity Trust's custodial agreement requires individual arbitration unless you opt out within 65 days (as of September 29, 2026). An opt-out is a written notice that takes you out of the clause. Consumer filing fees were capped at $225 at the AAA and $250 at JAMS (September 29, 2026).

Ask Augusta three questions before you sign.

1. Ask whether this order can be cancelled, for how many days, and from when.
2. Ask whether the Transaction Agreement requires arbitration, where, and who pays.
3. Ask whether there is an opt-out and a deadline to bring a claim.

How the 7-day revocation right differs from a dealer's terms is explained on whether you can cancel a gold IRA.

How to Complain About or Report Augusta Precious Metals, and Try to Get Money Back#

Start with Augusta in writing, then the BBB, then the regulator that matches your problem. Use your custodian for anything about the account itself. A written trail is what any agency will ask for.

To complain about Augusta Precious Metals or report it, follow these five steps in order.

1. Write to Augusta at support@augustapreciousmetals.com (the address on its Trustpilot profile), with dates, amounts and what you want.
2. Ask for every price, buyback figure and agreement in writing.
3. File with the BBB through Augusta's profile at bbb.org if you get no written answer.
4. Report to the agency in the table below.
5. Keep every email, invoice and statement, and note the deadlines below.

The table matches each problem to the place that can act on it.

Which agency handles what is on how to report a gold IRA company.

The deadlines that decide whether you get money back#

Three clocks start running when you buy, and missing them can end your options. Each one is listed below.

• Cancellation: up to seven calendar days for a first-time premium-coin order, per Augusta's BBB policy; bullion is final at confirmation.
• IRA revocation: at least 7 days after the IRA is set up, against the custodian (26 CFR 1.408-6).
• Arbitration opt-out: 65 days from opening the Equity Trust account, if that is your custodian (terms as of September 29, 2026).

Write each date down the day you sign.

Money can come back through a cancellation, an arbitration award or a regulator's restitution order. What each route can do is explained on how to get your money back from a gold IRA company.

If a parent was pressured into an Augusta purchase#

If a parent bought after long sales calls, act inside the cancellation window first, and ask for every document in writing. Augusta's affiliate program says its "ideal customer is between the ages of 55 and 75". The March 2026 review describes "a 21-day series of zoom meetings, emails and telephone calls".

Get the invoice, the price of each coin and the Transaction Agreement. Check the custodian statement against the invoice. Then use the contacts in the table above.

What adult children can do when a parent is pressured into a gold IRA is on our family guide.

Should Augusta's Record Stop You? Our Verdict by Situation and Rating Status#

No: Augusta's record should not stop most buyers, but you should get its prices, buyback terms and contract in writing first. Its one complaint and its own pages point to the same weak spot. Prices and buyback terms are given by phone, and the contract is not public.

The table gives a verdict for six reader situations.

The 12 questions to ask any seller are on how to choose a gold IRA company.

Four things would change this verdict, listed below.

• A ruling against Augusta in any case.
• A new regulator action, especially one about prices or delivery.
• New complaints about delivery or missing metal. SafeOunce's watch rule counts non-delivery complaints filed with the BBB or a regulator, not review-site posts.
• A public agreement with a stated markup range.

Augusta's SafeOunce result is provisional: it earned 40 of the 52 points checked so far (October 2, 2026). The rest, including our written quote test, is not yet checked. A provisional result has no band and is not a score out of 100.

SafeOunce's method deducts points for a TCPA settlement within five years and for a pending customer fraud suit; the new texting case is neither. The criteria and weights are on how SafeOunce rates gold IRA companies.

How Does Augusta's Complaint Record Compare With Other Gold IRA Companies?#

Augusta has the fewest BBB complaints per review of the gold IRA sellers SafeOunce compares that have any complaints (November 6, 2026), and like most of them it publishes no markup range. Peer rates were read September 29 to October 2, 2026. Which gold IRA company is best? No company is best for everyone; SafeOunce ranks them by total cost, contract terms and legal record on best gold IRA companies.

Augusta vs American Hartford Gold, Goldco and other companies on complaints#

On BBB complaints per review, Augusta (0.7, November 6, 2026) sits far below American Hartford Gold (13.8, October 2, 2026) and Goldco (4.2, September 29, 2026). Both of those sellers also face or faced texting or calling cases, as Augusta now does.

The table compares four sellers on complaint density, published spreads, cancellation and cases about texts or calls.

Each record is read the same way on Is American Hartford Gold legit, Is U.S. Money Reserve legit and Is Noble Gold Investments legit. The same method covers Is Preserve Gold legit and Is Goldco legit.

Side by side: Augusta Precious Metals vs Goldco, Augusta Precious Metals vs American Hartford Gold and Augusta Precious Metals vs Birch Gold. More pairs: Augusta Precious Metals vs Lear Capital, Augusta Precious Metals vs Priority Gold and Augusta Precious Metals vs Noble Gold.

Names that are not Augusta Precious Metals: Augusta Gold Corp., Augusta, Georgia and look-alike review sites#

Three kinds of names get mixed up with Augusta Precious Metals in searches. Each is listed below.

• Augusta Gold Corp.: a mining company, not a seller of IRA metal.
• Coin shops in Augusta, Georgia: local businesses with the city's name.
• Look-alike review domains: augustapreciousmetals-review.com and augustapreciousmetals.reviews are affiliate sites, not Augusta.

Augusta reviews, "best" lists and affiliate sites#

Many pages that rank for Augusta complaints are paid when you contact Augusta, including the top video result. The #1 result for "augusta precious metals complaints" is an 8-view YouTube video labelled "Made with AI", whose description links carry an Augusta affiliate ID. One affiliate domain holds 3 of the top 9 results for "augusta precious metals bbb" and calls the record "genuinely clean" (searches of November 6, 2026).

Augusta's standard affiliate contract pays 8% of "Premium Trade Value" and 0% on bullion, plus $200 per qualified lead (terms read September 29, 2026). That pay helps explain why so many sites recommend Augusta. How gold IRA review sites earn money is explained on our reviews guide.

"Best" labels need the same check. Money's list (October 26, 2026) names Allegiance Gold "Best Overall" and puts Augusta second, as "Best for Educational Resources". Yet Augusta's homepage still cites Money's "Best Overall" for 2022 to 2026. The homepage also cites Investopedia's "Most Transparent Gold IRA Company" label for 2022 to 2026, while Augusta publishes no coin price, markup range or Transaction Agreement (November 6, 2026). Who ranks whom, and who pays, is on gold IRA 'best of' lists compared.

SafeOunce takes no money from any company named on this page. Many review pages are paid when you contact a company; see how SafeOunce is paid on who pays SafeOunce.

Is Augusta Precious Metals a scam?#

No court, regulator or BBB finding calls Augusta a scam, as of November 6, 2026. Its one complaint and five low-star reviews are about prices and paperwork, and its newest lawsuit is about texts. The 11 warning signs are on gold IRA scams.

Is Augusta Precious Metals BBB accredited?#

Yes: Augusta has been BBB accredited since February 17, 2015, and holds an A+ grade (November 6, 2026). Accreditation is a paid membership; the grade is separate and rests mostly on complaints.

Who is the CEO of Augusta Precious Metals?#

Isaac Nuriani is the CEO of Augusta Precious Metals, according to the BBB, which also lists him as the contact for customer complaints (November 6, 2026). Augusta's earlier FAQ called him "founder and CEO".

How long has Augusta Precious Metals been in business?#

Augusta has been in business since January 2012, about 14 years as of 2026, according to the BBB. Some review pages say 2014; the BBB and Augusta both say 2012.

Where is Augusta Precious Metals located?#

Augusta lists two offices: 8484 Wilshire Boulevard #515 in Beverly Hills, California (BBB), and 5830 East 2nd Street in Casper, Wyoming. The Casper address appears on its website and in the 2026 court complaint.

What is the minimum investment for Augusta Precious Metals?#

Augusta's FAQ sets a "standard minimum initial purchase of $50,000", for IRA and cash purchases (October 20, 2026). What that costs is in our review of Augusta Precious Metals fees and minimum. Every seller's figure is on gold IRA minimums by company.